Return & Refund Policy

At EliteNest Hub, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return your item within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products.
• Items damaged due to misuse.
• Products returned after the 14-day return period.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.